Q: Which port will I go though going from Hong Kong to Mainland China?

A: Most services go via Shenzhen Bay port, which offers co-located immigration for more convenient and quicker service.  Some of our services go via Huanggang and Sha Tau Kok port catering different needs.

Q: What happens if typhoon signal No.8 or Black Rainstorm signal is hoisted?

A: We would decide to continue service according to the status of road. For any queries in the occasion, please contact us at 31939332 (Service hour: 08:00-19:00).

 Q: Is there any left luggage service available at the boarding points?

A: We provide free left luggage service at Sheung Wan ticketing centre; luggage can be kept at Sheung Wan ticketing centre for same day departure.

Q: Is there a discount buying roundtrip tickets?

A: To show appreciation to passengers’ support, we offer special discount for purchasing roundtrips tickets (Roundtrip ticket include a single trip Hong Kong to Mainland ticket and a single trip Mainland to Hong Kong ticket); allowing more affordable prices travelling between Hong Kong and Mainland.

Q: Do I need to carry their luggage at immigration? Will I be travelling on the same coach after immigration?

A: Passengers must carry all personal belongings and luggage at immigration. According to operation, passengers may need to board another coach after immigration to continue the journey. Appropriate management of operation would minimise waiting time at ports.

Q: Is advance booking available?

A: Advance booking of up to one calendar month is available. In the occasion of public holiday and festival, service frequency may be adjusted to meet the demand, so that advance booking time might also be adjusted.


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